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Refund policy

- The french version always prevails -

Right of withdrawal

If the Customer is a consumer, they may exercise their legal right of withdrawal within 14 working days of delivery of the goods or conclusion of the service contract. 

Once the Customer has communicated their decision to withdraw, they have 14 days to return or refund the goods.

Any retraction not carried out in accordance with the rules and deadlines defined in this article shall not be taken into account and shall release the Vendor from any liability towards the Customer.

The Customer may request reimbursement of the returned product, without penalty, with the exception of the return costs, which remain at the Customer's expense.

The return of the product will only be accepted for products as a whole, intact and in their original condition, in particular with complete, intact packaging and in saleable condition.

The Vendor shall reimburse the Customer for all sums paid, including delivery costs, within 14 days of recovery of the goods or transmission of proof of dispatch of the goods.

If the order relates, in whole or in part, to digital content not supplied on a physical medium, the Customer hereby agrees to forfeit, in respect of such digital content, his/her right of withdrawal in order to receive delivery as soon as possible.

If the order concerns, in whole or in part, the supply of services, the Customer hereby waives, for these services, his right of withdrawal in order to be supplied as soon as possible following the conclusion of the contract.

To exercise the right of withdrawal, you must inform the Seller (Fanny Girard Sahun, e-mail of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or e-mail). You may use the model withdrawal form attached, but this is not obligatory.

Sample withdrawal form :


For the attention of :

Knitty and Woolly

Voorjaarstraat 14 B2, 2610 Wilrijk, Belgium

Company number (BCE/TVA): BE 0800864365


Telephone: +32456205603

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the following goods (*)/provision of the following services (*):




Ordered on (*)/received on (*) : __________

Name of consumer(s): __________

Address of consumer(s) : __________

Signature of the consumer(s) (only in the case of notification of this form on paper) :


Date : __________



* Delete as appropriate


Returns and exchanges

The product to be refunded must be returned to the Seller as a whole and in its original packaging, in accordance with the following procedure:

The return of a product is accepted within 14 days of the date on which the Customer exercised his/her right of withdrawal (see section 9 under General terms of sale) to the following address:           
Fanny Girard Sahun    
Voorjaarstraat 14 B2    
2610 Wilrijk        

Any claim or return that is not made in accordance with the rules set out above and within the time limits set shall not be taken into account and shall release the Seller from all liability towards the Customer.

Any product to be refunded must be returned to the Seller as a whole and in its original packaging. The cost of returning the product shall be borne by the Customer.

If the Customer wishes to exchange their product, they must place a new order on the online shop.

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