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Privacy policies
- The french version always prevails -


Privacy Policies

Updated June 16, 2023


1. Parts and Purpose

Fanny Girard Sahun (hereinafter “Knitty and Woolly” or the “Data Controller”)

Voorjaarstraat 14 B2, 2610 Wilrijk, Belgium

BCE / VAT: BE 0800864365

Register of legal entities: Antwerp

Email: Telephone: +32456205603


Knitty and Woolly establishes this Privacy Policy, the purpose of which is to transparently inform Users of the website hosted at the following address:, (hereinafter the “Site”), of the manner in which personal data is collected and processed by Knitty and Woolly. The term “User” refers to any user, i.e. any natural or legal person, who visits or interacts in any way with the Site.

As such, Knitty and Woolly determines all the technical, legal and organizational means and purposes of processing Users' personal data. Knitty and Woolly undertakes to this end to take all necessary measures to guarantee the processing of personal data in compliance with the law of July 30, 2018, relating to the protection of individuals with regard to the processing of personal data ( hereinafter, "the Law") and the European Regulation of April 26, 2016 relating to the protection of the data of individuals with regard to the processing of personal data and the free movement of such data (hereinafter the "Regulations").

Knitty and Woolly is free to choose any natural or legal person who processes users' personal data at their request and on their behalf (hereinafter the "Subcontractor"). Where applicable, Knitty and Woolly undertakes to select a Subcontractor offering sufficient guarantees as to the technical and organizational security measures for the processing of personal data, with regard to the Law and the Regulations.


2. Processing of personal data

Use of the Site by Users may result in the communication of personal data. The processing of this data by Knitty and Woolly, in its capacity as Data Controller, or by service providers acting in the name and on behalf of Knitty and Woolly, will comply with the Law and Regulations. Personal data will be processed by Knitty and Woolly, in accordance with the purposes mentioned below, via:

1. the newsletter subscription form

2. use of cookies

3. sending survey or questionnaire


3. Purpose of processing personal data

In accordance with Article 13 of the Regulations, the purposes of processing personal data are communicated to the User and are as follows:

1. Ensure the execution of the services offered and agreed on the Site;

2. Ensure control of the execution of the services offered;

3. Carry out marketing and promotional information activities after consent, for example sending promotions about the Data Controller's products and services;

4. Answer the User's questions;

5. Produce statistics in order to improve the Website, the services offered and the internal operating organization;

6. Improve the quality of the Site and the products and/or services offered by the Data Controller;

7. Allow better identification of the User's interests.


4. Personal data likely to be processed

The User consents, during the visit and use of the Site, that Knitty and Woolly collects and processes, according to the terms and principles described in this Privacy Policy, the following personal data:

1. User information that they provide for contractual purposes and to enable the proper execution of reciprocal obligations, namely name, first name, address, IBAN number and banking details, etc.; and more generally, any information voluntarily given by the User;

2. Users' information by filling out forms or contacting by telephone, email or other means, for example Users' name, address, email address and telephone number;

3. With regard to each of Users' visits to the Site, the information automatically collected is: a. IP address, browser type and model, time zone, operating system; b. all information concerning the pages that the User has consulted on the Site, in particular the URL, navigation time, etc.


5. Consent

By accessing the Site and using it, the User declares to have read and agreed in a free, specific, informed and unequivocal manner to the processing of personal data concerning him or her. This agreement relates to the content of this Privacy Policy.

Consent is given by the positive act by which the User has checked the box offering the Privacy Policy as a hyperlink. This consent is an essential condition for carrying out certain operations on the Site or for allowing the User to enter into a contractual relationship with Knitty and Woolly. Any contract between Knitty and Woolly and a User relating to the services and goods offered on the Site is subject to acceptance of the Privacy Policy by the User.

The User consents to the Data Controller processing and collecting, in accordance with the terms and principles included in this Privacy Policy, his/her personal data that he/she communicates on the Site or on the occasion of the services offered by Knitty and Woolly, for the purposes indicated above.

The User has the right to withdraw consent at any time. Withdrawal of consent does not compromise the lawfulness of processing based on consent previously given.


6. Duration of retention of Users’ personal data

In accordance with Article 13 §2 of the Regulation and the Law, the Data Controller only keeps personal data for the time reasonably necessary to enable the achievement of the purposes for which they are processed. This duration is in all cases less than: 1 year


7. Data recipients and disclosure to third parties

Personal data may be transmitted to employees, collaborators, subcontractors or suppliers of Knitty and Woolly who offer adequate data security guarantees, and who collaborate with Knitty and Woolly in the marketing of products or the provision of services. They act under the direct authority of Knitty and Woolly, and are notably responsible for collecting, processing or subcontracting this data. In all cases, the recipients of the data and those to whom this data has been disclosed respect the content of this Privacy Policy. Knitty and Woolly assures that they will process this data only for the intended purposes, in a discreet and secure manner.

In the event that the data is disclosed to third parties for direct marketing or prospecting purposes, the User will be informed in advance so that they can express their consent to the use of this personal data.


8. User Rights

User can exercise their rights at any time, by sending a message by email to the following address:, or a letter by post addressed, attaching a copy of their identity card to the The following address: Voorjaarstraat 14 B2, 2610 Wilrijk, Belgium

a. Permission to access

In accordance with article 15 of the Regulations, Knitty and Woolly guarantees the User's right of access to their personal data. The User has the right to obtain access to said personal data as well as the following information:

  • the purposes of the processing;

  • the categories of personal data concerned;

  • the recipients or categories of recipients to whom the personal data have been or will be communicated, in particular recipients who are established in third countries or international organizations;

  • where possible, the planned retention period of the personal data or, where this is not possible, the criteria used to determine this period;

  • the existence of automated decision-making, including profiling, referred to in Article 22, paragraphs 1 and 4 of the Regulation, and, at least in such cases, useful information regarding the underlying logic, as well as the significance and anticipated consequences of this processing for the data subject

The Data Controller may require payment of a reasonable fee based on administrative costs for any additional copies requested by the User.

When the User submits this request electronically (via the email address for example), the information is provided in commonly used electronic form, unless the User requests otherwise.

A copy of their data will be communicated to the User no later than one month after receipt of the request.

b. Right of rectification

Knitty and Woolly guarantees the user the right to rectification and erasure of personal data.

In accordance with Article 16 of the Regulation, incorrect, inaccurate or irrelevant data may be corrected or deleted at any time. The User shall first make the necessary changes themselves from their user/other account, unless they cannot be made autonomously, in which case a request may be made to Knitty and Woolly. In accordance with Article 19 of the Regulation, the Data Controller notifies each recipient to whom the personal data has been communicated of any rectification of the personal data, unless such communication proves impossible or requires disproportionate effort. The data controller shall provide the data subject with information on these recipients if he or she so requests.

c. Right to erasure

Users have the right to obtain the deletion of their personal data as soon as possible in the cases listed in Article 17 of the Regulation. Where the Data Controller has made personal data public and is required to erase them pursuant to the previous paragraph, the Data Controller, taking into account available technologies and implementation costs, takes reasonable measures, including of a technical nature, to inform other controllers processing such personal data that the data subject has requested erasure by such controllers of any links to, or copies of, such personal data or reproduction thereof.

The previous two paragraphs do not apply to the extent that this processing is necessary:

  • to the exercise of the right to freedom of expression and information;

  • to comply with a legal obligation which requires processing provided for by Union law or by the law of the Member State to which the controller is subject, or to carry out a task in the public interest or relating to the exercise of the public authority vested in the controller;

  • for the establishment, exercise or defense of legal rights.

In accordance with Article 19 of the Regulation, the Data Controller notifies each recipient to whom the personal data have been communicated of any erasure of personal data or any limitation of the processing carried out, unless such communication proves impossible or requires disproportionate effort. The data controller shall provide the data subject with information about these recipients upon request.

d. Right to restriction of processing

The User has the right to obtain limitation of the processing of his personal data in the cases listed in Article 19 of the Regulations.

In accordance with Article 19 of the Regulation, the Data Controller notifies each recipient to whom the personal data have been communicated of any limitation of the processing carried out, unless such communication proves impossible or requires disproportionate effort. The data controller shall provide the data subject with information about these recipients upon request.

e. Right of data portability

In accordance with Article 20 of the Regulations, Users have the right to receive personal data concerning them from Knitty and Woolly in a structured, commonly used and machine-readable format. Users have the right to transmit this data to another data controller without Knitty and Woolly obstructing this in the cases provided for by the Regulations. When the User exercises his/her right to data portability in application of the previous paragraph, he/she has the right to obtain that the personal data be transmitted directly from one data controller to another, where this is technically possible.

The exercise of the right to data portability is without prejudice to the right to erasure. This right does not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

The right to data portability does not infringe the rights and freedoms of third parties.

f. Right of opposition and automated individual decision-making

Users have the right at any time to object to the processing of their personal data on the grounds of their particular situation, including the automation of data carried out by Knitty and Woolly. In accordance with article 21 of the Regulation, Knitty and Woolly will no longer process personal data, unless there are legitimate and compelling grounds for the processing which override the interests and rights and freedoms of the User, or for the establishment, exercise or defense of legal rights. When personal data is processed for prospecting purposes, the User has the right to object at any time to the processing of personal data concerning him or her for such prospecting purposes, including profiling to the extent where it is linked to such prospecting.

If the data subject objects to the processing for canvassing purposes, the personal data will no longer be processed for these purposes.

g. Right to complain

Users have the right to lodge a complaint concerning the processing of their personal data by Knitty and Woolly with the Data Protection Authority, competent for Belgian territory. Further information can be found on the website: Submission of a complaint can be made to the following addresses:

Data Protection Authority

Rue de la Presse 35, 1000 Brussels

Tel. + 32 2 274 48 00

Fax. + 32 2 274 48 35


Users can also file a complaint with the court of first instance of their domicile.


9. Cookies

The Site uses cookies to distinguish Users of the Site. This helps provide Users with a better browsing experience and an improvement of the Site and its content. The purposes and terms of cookies are contained in this article.

a. General principles

A "Cookie" is a file placed temporarily or permanently on the User's hard drive when consulting the Website, with a view to a subsequent connection. Thanks to cookies, the server recognizes the User's computer. Cookies may also be installed by third parties with whom Knitty and Woolly collaborates. Some of the cookies used by Knitty and Woolly are necessary for the proper functioning of the Site, others help improve the User experience. Users can personalize or deactivate cookies by configuring their browser. By using the Website, the User expressly agrees to the management of cookies as described in this article.

b. Type of cookies and purposes pursued

Different types of cookies are used by Knitty and Woolly on the Site:

  • Technical cookies: they are necessary for the operation of the Website, allow the communication of data entered and are intended to facilitate the User's navigation;

  • Statistical and audience measurement cookies: these cookies enable recognition of the User and are used to count the number of Users of the Website over a certain period. Since they also indicate browsing behavior, they are an effective way to improve the User's browsing, by displaying proposals and offers likely to interest them. They also allow Knitty and Woolly to identify possible bugs on the Website and to correct them.

  • Functional cookies: these cookies facilitate the use of the Website by retaining certain choices made (for example, the user name or language);

  • Tracking cookies: Knitty and Woolly uses tracking cookies via Google Analytics to measure User interaction with the content of the Site and produce anonymous statistics. These statistics allow Knitty and Woolly to improve the Website. Google supports the explanation of these cookies at:

c. Cookie retention period

Cookies are kept for the time necessary to achieve the intended purpose. The cookies that may be stored on the User's hard drive as well as their retention period are as follows: 1 year

d. Cookie management

If the User does not want the Website to place cookies on their hard drive, it is easy for them to manage or delete them by modifying their browser settings. The browser programming also allows the User to receive a notice or notification as soon as a Website uses cookies and thus decide to accept this, or to refuse it. If the User deactivates certain cookies, he accepts that the Website may not function optimally. Certain parts of the Website may therefore not be usable, or may be partially usable. If the User wishes to manage and/or delete certain cookies, he or she can do so using the following link(s):

For Users with a browser:

Internet Explorer:

Microsoft Edge:




If the User refuses to allow Google Analytics cookies to be used, they are invited to configure their browser to this effect, on the following website:

10. Limitation of liability of the Data Controller

The Website may contain links to other websites owned by third parties unrelated to Knitty and Woolly. The content of these sites and their compliance with the Law and Regulations are not the responsibility of Knitty and Woolly. The holder of parental authority must give express consent for the minor under 16 to disclose personal information or data on the website. Knitty and Woolly strongly advises those exercising parental authority over minors to promote responsible and safe use of the Internet. The Data Controller cannot be held responsible for having collected and processed information and personal data from minors under 16 years of age whose consent is not effectively covered by that of their legal parents or for incorrect data - in particular concerning the 'age- introduced by minors. Under no circumstances will personal data be processed by the Data Controller if the User specifies that he or she is under 16 years of age. Knitty and Woolly is not responsible for the loss, corruption or theft of personal data caused in particular by the presence of viruses or following computer attacks.

11. Security

The Data Controller implements organizational and technical measures to guarantee a level of security appropriate to the processing and collection of data. These security measures depend on the costs of implementation with regard to the nature, context and purposes of the processing of personal data.

The Data Controller uses standard encryption technologies within the IT sector when transferring or collecting data on the Site.

12. Modification of the Privacy Policy

Knitty and Woolly reserves the right to modify this Privacy Policy in order to comply with legal obligations in this matter. The user is therefore invited to regularly consult the Privacy Policy in order to be aware of the modifications and adaptations. Such a modification will be displayed on the Site or sent by email for opposability purposes. ​

13. Applicable law and competent jurisdiction

This Privacy Policy is governed exclusively by Belgian law. Any dispute shall be brought before the courts of the judicial district of Knitty and Woolly's registered office.


14. Contact

For any questions or complaints relating to this Privacy Policy, the User may contact the Data Controller via the following address:

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